Privacy Policy

This Privacy Policy describes how VR Universe Pop Pty Ltd (ABN 12 345 678 901) ("we", "us", "our") collects, uses, stores, and discloses personal information when you visit our website vruniversepop.pro, make a booking, or otherwise interact with us. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our website or services.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us when you:

• Make a booking or reservation through our website
• Create or manage a membership account
• Contact us via our contact form, email, or phone
• Subscribe to our newsletter or promotional communications
• Participate in surveys, competitions, or promotions
• Provide feedback or reviews

This information may include: full name, email address, phone number, postal address, date of birth (for age verification), payment information, and any other information you choose to provide.

1.2 Information Collected Automatically

When you visit vruniversepop.pro, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or search terms
• Device identifiers
• Cookie and tracking data (see our Cookie Policy)

1.3 Information from Third Parties

We may receive information about you from third-party sources, such as social media platforms (if you connect your account), payment processors, and analytics providers.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• Processing bookings and reservations — to confirm, manage, and fulfil your bookings at our venues
• Account management — to create and maintain your membership account
• Customer service — to respond to your enquiries and resolve any issues
• Marketing communications — to send you promotional offers, newsletters, and updates (with your consent)
• Service improvement — to analyse usage patterns and improve our website and services
• Legal compliance — to comply with applicable laws and regulations
• Safety and security — to protect the safety of our customers and staff
• Payment processing — to process transactions securely

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers — third-party companies that assist us in operating our website and delivering services (e.g., payment processors, email service providers, analytics providers). These parties are bound by confidentiality obligations.
• Business partners — with your consent, we may share information with trusted partners for joint promotions or events.
• Legal authorities — when required by law, court order, or government regulation, or to protect our rights and the safety of our customers.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Storage and Security

Your personal information is stored on secure servers located in Australia. We implement industry-standard security measures including SSL encryption, firewalls, and access controls to protect your data from unauthorised access, disclosure, alteration, or destruction.

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for 7 years for accounting and legal purposes. You may request deletion of your personal data at any time (see Section 7).

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on vruniversepop.pro. For detailed information about the types of cookies we use and how to manage your preferences, please refer to our Cookie Policy.

7. Your Rights and Choices

Under the Australian Privacy Act 1988, you have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request correction of inaccurate or incomplete information
• Deletion — request deletion of your personal information (subject to legal obligations)
• Opt-out — unsubscribe from marketing communications at any time
• Complaint — lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us at [email protected] or write to us at our head office address. We will respond to your request within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. International Transfers

Some of our service providers may be located outside Australia. When we transfer personal information overseas, we take reasonable steps to ensure it receives a level of protection comparable to the Australian Privacy Principles.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of our website after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

• Email: [email protected]
• Phone: 1800 VR PLAY (1800 877 529)
• Post: Privacy Officer, VR Universe Pop Pty Ltd, Level 1, 164 Bourke Street, Melbourne VIC 3000, Australia

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.